Shipping Policy

At Kaja Arts, we are committed to delivering timeless, handcrafted Indian art and craft items with the care and dignity they deserve. Each piece is made with passion and skill by master artisans—and we ensure that the shipping process respects that same level of care.

This Shipping Policy outlines our process, timelines, and your shipping options, especially for handmade and customized art pieces.

Production & Dispatch Timeline

• Standard production lead time: 30–60 working days
• Peak season production time: Up to 90 working days

⚠️ These timelines ensure quality workmanship and are critical for authenticity and artistic integrity.

Domestic Shipping (India)

• Delivery time after dispatch: 3–7 working days
• Based on pin code, location accessibility, and delivery service availability
• All products are:
  • Carefully packed
  • Fully insured
  • Shipped with tracking (where applicable)

❗ Kaja Arts is not responsible for delays caused by courier company issues, local disruptions, natural events, or recipient unavailability.

International Shipping

🌐 Shipping Modes (Customer Choice):

• ✈️ By Air Freight: 7–15 working days after dispatch
• 🚢 By Sea Freight: For bulk orders, typically 30–45+ days

🔸 Kaja Arts' Responsibility:

• Careful and secure packaging
• Insurance up to the point of dispatch
• Proper export documentation
• Safe handover to freight partner

📌 Once goods are handed over to the logistics provider, Kaja Arts is not liable for delays, customs issues, or damage in transit. Goods are insured until the point of handover.

🧾 Customer Duties:

• Select your preferred shipping mode during checkout or via email confirmation
• Comply with local import laws, duties, and taxes—these are borne by the customer

Packaging & Insurance

• Packed with multiple layers of protection
• Inspected for visual/structural integrity before dispatch
• Fully insured while under our custody

🛑 In case of damage, share a clear unboxing video within 24 hours to initiate a claim.

Multi-Item Orders

• All items will be shipped together once fully ready
• Consolidated shipping ensures lower cost and easier tracking

Important Delivery Information

• Provide accurate delivery address and phone number at checkout
• If unavailable, the courier will attempt redelivery or leave a collection notice
• Kaja Arts is not responsible for failed deliveries due to incorrect details or refusal

Customer Support

📧 Email: info@kajaarts.com
🕙 Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM IST

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